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Sandi's Moonwalks FAQ's

Do You Carry Insurance? Yes, we carry liability insurance which is required by state law. We alose have our infltbles inspected every year which is also required by state law. We always put our best foot forward in regards to your safety even if we have to cancel an event due to a hazardous location or bad weather. Your saftey is our number one priority.

How Long Does it Take To Set UP and Pick up? Most cases it takes about 15-20 minutes depending on the unit to set up and Pick up.

Will a Bounce House Rental Fit in My Backyard? Most bounce houses fit even in the smallest of yards. Please click on the image of the bounce or water slide you like and see if the set up area requirements listed on the product description fits in your yard. It's also important that we set up in area where low hanging trees won't be in the way. Please make sure that the unit is at least 20 ft away from all power lines.

Is It Possible to Reschedule My Party? Yes, If you need to reschedule your party due to circumstances other than bad weather you must do it 7 days before your schedule event to allow us the adequate time to re-book your rental with some one else. We are willing to reschedule on even a shorter notice, but only on a case by basis.

Do the Bounce House Rentals Require a Generator? No, you only need a outlet within a 100 feet away. 

Do You Require a Deposit? Yes, Currently we require a 33% non refundable deposit.. 50% deposit are required on rentals $500 or more. Please note that we accept all major credit cards and Pay Pal. You can pay your deposit by renting the inflatable bounce house through our online event rental software. If you order over the phone, we can do it for you using the same method.

Do You Offer Refunds?   No we do not refund deposits or any or any kind of payment even if paid in full. We do issue rain checks for bad weather or if you need to reschedule. Reschedules require a 7 day in advace notice.

What is The Weather Policy? We will provide you a rain check and apply your payment towards any future party rentals want. You have 12 months to reuse your funds on file. Once installed no rains checks will be given. Please understand we still have to pay or drivers for their hard work regardless of the weather. Please call our office immediately if you decide to cancel. We reserve the right to cancel an issue a rain check if we feel the weather is dangoures.

How Often Do You Clean Your Inflatables? We clean and santize our units after every use. We also carry Simple Green and clean towels in case of accidents that can occur with younger children. Please let our drivers know if there was an accident before we pick it up. It's important that it's cleaned immedatly before it's rolled up.

Do You Set Up in Front Yards? Yes, but if you live on a very busy road we suggest finding an alternative area due to unsafe traffic. We do ask that you take the blower inside the house or behind a fence or bush where it can't be seen from the road. Front yards are the last altertantives.

How Long Can I Keep the Bounce House For? Our standard party rental charge is 5 hours and we are still 20% lower than our competitors. It's also very likely that we will deliver a day earlier at not extra charge (optional). We allow you to add more time for a small fee- This is for guaranteed time. Every thing is explaoned on our ordr by date button on the home page of this site.

Do You Charge a Delivery Fee? We currently provide free delivery to Round Rock, Pflugerville, Georgetown, Cedar Park, Leander, Hutto, Taylor, Manor and most of Austin. We still extend our services to Kyle, Buda, Del Valle and Liberty Hill and other towns for a small delivery fee.

Where are you Located? We are proud to say our main office and ware house house is based in Round Rock, Texas. Even though we are located in Round Rock we are still able to sucesfully cover the Austin area and it's surrounding towns and suburbs.

Please call or email us if you have any additional questions regarding renting bounce house or water slide rentals.


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